Returns & Exchanges

At Longboards @ Vandem, we want you to be completely satisfied with your setup, which is why we offer a 30-day return window for all unused gear in its original packaging. Whether you need a different deck or a specific set of wheels, our team is here to ensure you get back to skating as quickly as possible.

1

Initiate Your Return

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Gear

Securely pack the unused items in their original boxes, ensuring all protective wrapping is intact to prevent damage during transit.

3

Ship It Back

Affix the provided return label to your package and drop it off at any authorized shipping location; keep your tracking receipt for reference.

4

Inspection and Refund

Once our warehouse team verifies the condition of the return, we will process your refund or exchange within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing